Terms & Conditions

WhiteBoar helps a business collect short, regular insights from its experts — typically over WhatsApp by text or voice note — and turns those contributions into transcripts, structured knowledge records, drafts, and content sets that a manager reviews, approves, and publishes.

We may add, change, or remove features over time. We may also impose limits on certain features or restrict access to parts of the Service without notice or liability.

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for the accuracy of the information you provide and for all activity that occurs under your account.

You must keep your login credentials confidential and notify us promptly of any unauthorized use. Access is granted on a per-seat basis; you must not share a single seat among multiple individuals except as expressly permitted by your order.

You are responsible for your use of the Service and for the content you and your experts submit, generate, approve, and publish (collectively, "Customer Content").

You confirm that, for every expert or contributor you invite, you have a lawful basis to contact them on the channels you enable (including WhatsApp), that you have obtained any required consent, and that you will honor opt-out and deletion requests. Where the Service processes personal data on your behalf, you act as the data controller and WhiteBoar acts as your processor, as described in our Privacy Policy and any applicable Data Processing Agreement.

You are responsible for reviewing all drafts and AI-generated material before approval or publication, and for ensuring that published content is accurate, lawful, non-infringing, and appropriate for its audience.

You agree not to use the Service to:

• break any applicable law or regulation, or infringe the rights of others;
• send unsolicited, deceptive, or unlawful messages, or contact people who have not consented to be contacted;
• upload malware, attempt to gain unauthorized access, probe or circumvent security or rate limits, or disrupt the Service;
• reverse engineer, scrape, or resell the Service except to the extent this restriction is prohibited by law;
• generate or publish content that is unlawful, defamatory, hateful, harassing, or that misrepresents the source of the content.

We may investigate suspected violations and may suspend or terminate access for conduct we reasonably believe breaches these Terms.

The Service integrates with third-party platforms, including WhatsApp (Meta), and the social networks and publishing destinations you connect (for example LinkedIn, Facebook, Instagram, and X). Your use of those platforms is governed by their own terms and policies. You are responsible for maintaining the connected accounts and for complying with each platform’s rules.

We are not responsible for the availability, accuracy, or acts of any third-party platform, and a change or outage on their side may affect the Service.

As between you and WhiteBoar, you own your Customer Content. You grant WhiteBoar a worldwide, non-exclusive, royalty-free license to host, process, transcribe, translate, adapt, and display Customer Content solely to operate and provide the Service to you, and to the connected destinations you choose for publication.

WhiteBoar and its licensors own all rights in the Service, including its software, models, design, and trademarks. Except for the rights expressly granted to you, no rights are transferred. If you send us feedback or suggestions, you grant us a perpetual, irrevocable license to use them without restriction or obligation.

The Service uses artificial intelligence to transcribe contributions and to draft knowledge records, blog drafts, and social posts. AI output can be inaccurate, incomplete, or unsuitable and may reflect limitations of the underlying models.

AI output is provided as a draft for human review. You are solely responsible for reviewing, editing, approving, and publishing it. We make no warranty that AI output is accurate, original, non-infringing, or fit for any particular purpose.

Paid plans are billed on a per-seat basis according to the order or plan you select. Unless your order states otherwise, fees are exclusive of taxes, are non-refundable except where required by law, and are due in advance for the applicable billing period.

We may change pricing for future billing periods with reasonable notice. If you do not agree to a price change, you may stop using the paid Service before the change takes effect.

Each party may receive non-public information from the other. The receiving party will protect such information with reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and contractors who need it and are bound by confidentiality obligations. This does not apply to information that is or becomes public through no fault of the receiving party, was already known, is independently developed, or must be disclosed by law.

Our handling of personal data is described in the Privacy Policy. Where we process personal data on your behalf, we do so as your processor under your instructions and, where applicable, under a Data Processing Agreement that forms part of these Terms. You remain responsible, as controller, for the lawfulness of the data you provide and the instructions you give.

These Terms apply for as long as you use the Service. You may stop using the Service and close your account at any time.

We may suspend or terminate your access if you materially breach these Terms, if required by law, or to protect the Service or other users. On termination, your right to use the Service ends. We may delete Customer Content after a reasonable period, subject to retention described in the Privacy Policy and any legal obligation to retain it.

The Service is provided "as is" and "as available". To the maximum extent permitted by law, WhiteBoar disclaims all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service will be uninterrupted, secure, or error-free.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable mandatory law, including, for consumers, statutory rights that cannot be waived.

To the maximum extent permitted by law, WhiteBoar will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to the Service.

To the maximum extent permitted by law, WhiteBoar’s total aggregate liability arising out of or related to the Service will not exceed the greater of the amounts you paid to WhiteBoar for the Service in the twelve months before the event giving rise to the liability, or one hundred euros (€100).

You will defend, indemnify, and hold harmless WhiteBoar from and against any claims, damages, liabilities, and reasonable expenses arising out of your Customer Content, your use of the Service, your breach of these Terms, or your violation of any law or the rights of a third party.

We may update these Terms from time to time. If we make a material change, we will take reasonable steps to notify you, for example by posting the updated Terms with a new effective date or by notifying you in the Service. Your continued use after the change takes effect constitutes acceptance of the updated Terms. Each acceptance you give is recorded against the version then in force.

These Terms are governed by the laws of Italy, without regard to conflict-of-laws rules, and subject to any mandatory consumer-protection law of your country of residence. The courts of Italy will have jurisdiction over any dispute, except where applicable mandatory law provides otherwise.

These Terms, together with the Privacy Policy and any order or Data Processing Agreement, are the entire agreement between you and WhiteBoar regarding the Service. If any provision is found unenforceable, the remaining provisions stay in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delay or failure caused by events beyond its reasonable control.

These Terms are published in English, Italian, and Polish. The English version is the authoritative legal text; in case of any discrepancy or conflict, the English version prevails.

Questions about these Terms can be sent to WhiteBoar at legal@whiteboar.it.